Altman Luggage – Repair Terms & Conditions

Thank you for choosing Altman Luggage for your repair needs. Please read the following terms and conditions carefully before leaving any item with us for repair. By submitting your luggage, bag, or other item for service, you agree to the following terms:

1. Repair Assessment & Limitations

• All repair evaluations are performed on a case-by-case basis.

• There is no guarantee that a repair can be completed or that it will fully restore the original functionality, appearance, or durability of the item.

• Altman Luggage reserves the right to refuse service for any item deemed beyond reasonable repair or unsafe to handle.

2. Customer Risk & Liability

• By authorizing repair work, the customer assumes all risks associated with the item’s performance and functionality after the repair is completed.

• Altman Luggage is not responsible for any further damage, malfunction, or wear that may occur after the item is returned to the customer.

3. Contents & Personal Belongings

• Customers are required to remove all personal belongings from luggage or bags before leaving them for repair.

• Altman Luggage is not responsible for any items left inside a bag or suitcase, including but not limited to valuables, documents, clothing, or accessories.

4. Storage & Pick-Up Policy

• Completed repairs must be picked up within three (3) months from the date of customer notification that the item is ready.

• After the three-month period, Altman Luggage reserves the right to dispose of, donate, or otherwise handle unclaimed items at its discretion.

• Altman Luggage will not be liable for any loss or damage to items not collected within this time frame.

5. Payment & Estimates

• All repair estimates are approximate and subject to change upon inspection.

• Full payment is required at the time of pick-up unless otherwise stated.

6. Acceptance of Terms

By leaving your item for repair, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.