We are here to help.

Check out our FAQ below, or reach out to us with your questions.

info@altmanluggage.com

Send us an e-mail at your conveinence.
We’ll get back to you as soon as possible.

800-372-3377

Monday - Friday: 9 am - 5 pm EST
Saturday: Closed
Sunday: 9 am - 5 pm EST

Frequently Asked Questions

Shipping
Where do you ship?

We have a hassle-free return policy!

All merchandise is unconditionally guaranteed. If for any reason you are not satisfied with your purchase, you may return the unused merchandise within 30 days of receipt for exchange or refund. Sorry, personalized items are not returnable. In-stock items are shipped within 24 hours. Offer not available on used merchandise.

Please send all returns to:

Altman Luggage

Attn: Returns & Exchanges

135 Orchard Street

New York, NY 10002

How much does shipping cost?
How much does international shipping cost?
Do you ship to P.O. Boxes?
When will I recieve my order?
What carriers do you use?
Returns & Exchanges
What’s your return policy?

We have a hassle-free return policy!

All merchandise is unconditionally guaranteed. If for any reason you are not satisfied with your purchase, you may return the unused merchandise within 30 days of receipt for exchange or refund. Sorry, personalized items are not returnable. In-stock items are shipped within 24 hours. Offer not available on used merchandise.


Please send all returns to:
Altman Luggage
Attn: Returns & Exchanges
135 Orchard Street
New York, NY 10002

What’s your exchange policy?
Warranty
What products have a warranty?
Warranty
What products have a warranty?
What’s your exchange policy?
Products
Which carry-on size fits the airline guidelines?
Which carry-on suits me best?
How do I open and set the lock on my luggage?
How do I care for my luggage?
Do you do repairs for anything outside of the warranty?
Are your products authentic?
Are you an authoerized retailer?
Do you offer gift cards or gift certificates?
Payment
What methods of payment do you accept?
Why isn’t my coupon working?
Do you offer price-matching?

We have a 110% Lowest Price Guarantee policy!

Altman Luggage always guarantees the lowest prices on all the products we sell. To be sure you get the best deal, we provide a 110% Low-Price Guarantee. If you see an item selling elsewhere for less, contact us within 30 days of your purchase and we'll refund you 110% of the difference between the lower price and our price. In stock items from authorized retailers only. Does not apply to auction sites, outlets, off-price retailers or Amazon.

I live outside of NY, do I have to pay sales tax?
Are the transactions on your website secure?