Altman Luggage | What Do You Do If Your Luggage Gets Lost

If your luggage gets lost, here are the steps you can take to address the situation:

1. Report the loss: Immediately notify the airline or transportation company responsible for handling your luggage. Visit the airline's customer service desk or contact their lost luggage department. Provide them with the necessary details such as your name, contact information, flight details, and a description of your missing luggage.

2. Obtain a property irregularity report (PIR): Airlines typically require you to fill out a PIR form, which is a document that officially reports the missing luggage. Make sure to provide accurate information regarding the contents and appearance of your luggage.

3. Keep copies of all documentation: Retain copies of your PIR form, boarding pass, baggage claim tags, and any other relevant documents. These will be useful for any future correspondence or insurance claims.

4. Check compensation policies: Familiarize yourself with the airline's compensation policies regarding lost luggage. These policies may vary, but airlines generally provide compensation for essential items you need to purchase while your luggage is missing.

5. File a claim with your travel insurance: If you have travel insurance, review your policy to determine the coverage for lost luggage. File a claim promptly, providing all necessary documentation to support your case.

6. Stay in touch: Keep regular contact with the airline or transportation company regarding the status of your lost luggage. Provide them with any additional information or documentation they may request.

7. Document expenses: Keep receipts for any essential items you purchase due to the lost luggage. These receipts will be necessary if you seek reimbursement from the airline or your travel insurance.

8. Remain patient: Luggage recovery can take time, so it's important to remain patient during the process. Airlines and transportation companies make efforts to locate and return lost luggage to their owners.

Remember to stay calm and cooperative throughout the process. By promptly reporting the loss and following the necessary steps, you increase the chances of recovering your luggage or receiving appropriate compensation.